Albert Mehrabian's study on communicating feelings and attitudes.
- 7% Words (What you say)
- 38% Tone of Voice (How you say it)
- 55% Body Language (Facial expressions, gestures)
Note: This applies mostly to emotional communication. If you are giving directions, words matter more!
Social
Mehrabian's Rule (7-38-55)
Words are only 7% of communication